Nikon Shopping Help
Clear answers. Happy shopping.
What do I do if I forgot my password?
How can I manage my account?
What payment methods can I use?
We accept Visa®, MasterCard®, American Express® and Discover Card®. Debit/bank cards featuring the Visa® or Mastercard® logos or prepaid gift cards featuring logos for Mastercard®, Visa®, American Express® and Discover Card® can also be used for payment. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
What is my order status?
Your order status tells you where in the process your order is (e.g., pending, processing, shipped, delivered). View your order status.
Can I place an order without a credit card?
Yes, you can pay for an order with a debit/bank card that features the Visa® or Mastercard® logo. You can also use a prepaid gift card that features one of the following logos: Mastercard®, Visa®, Discover Card® or American Express®.
Can I purchase more than 10 of the same item at once?
Yes, but you must contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday to place the order.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. (When entering the name that appears on your credit card, you can omit the middle name or initial.)
When will my credit card account be charged?
Your payment method will be charged when your order ships. If your order has multiple shipments, you will be charged each time a product is shipped. This includes any preordered or backordered products. For purchases of downloaded products (e.g., software), you will be billed at the time of purchase.
How will the charge(s) show up on my statement?
The charge for your order will appear on your statement as “Nikon, Inc.”
Why is my credit card being rejected?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your banks end, may have encountered a machine error. If you do have problems, you can contact Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday. Please provide them with any error message numbers you may have received.
How do I pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
Can I make a Tax Exempt purchase?
If you have Tax Exempt status, you must first make your purchase paying the full amount, including the tax, and then contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday to request a refund of the tax amount.
How do I get a copy of my order summary?
You can print a copy of your order summary on the last step of the checkout process; additionally, a copy will be emailed to you after you place your order. You also can view the status of your order along with a summary on the order status page. View your order status.
How do I start a new order?
For your convenience, we try to save items you added to your cart. You many no longer want these items or would like to save them for a purchase at a later time. To remove an item from your cart, simply click the Remove link.
Can I place an order by phone?
Absolutely! You can place an order by calling Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) from 9:00 AM to 8:00 PM EST, Monday through Friday.
How do I redeem a promotional code?
If you have a promotional code, you can enter it in the cart (above your order summary).
What does it mean when an item is out of stock?
In some cases, we are unable to stock enough items to fill all orders; when stock status is low we will not take orders for products that we cannot deliver. The items may be available through local dealers. For your convenience Nikon provides a Where To Buy link on all product pages.
Does Nikon have a price match policy?
No. At this time, Nikon does not have a price match policy.
Can I cancel an order that I placed?
Yes, you can cancel an order within the first 30 minutes after placing the order.
Can I return or exchange my Parts order?
No, all sales on parts are final.
How will Nikon know where and how to send my order?
During the checkout process, you will enter a shipping address and choose a shipping method. At this time we cannot accept APO/FPO or PO Boxes for a shipping address.
How can I track my order?
We will send an email with your tracking number(s) when your order ships. You also can check the status of your order (and find tracking numbers for any items that have shipped) on your order status page. View your order status page.
An item is missing from the box.
If you purchased an item that has accessories and one or more of those accessories are missing from the box when you open it, contact Nikon Customer Support at 1-800-Nikon-US (1-800-645-6687) 9:00 AM to 8:00 PM EST, Monday through Friday.
An item is missing from my order.
If your items are shipped separately, you will be billed each time a product is shipped. Check your order summary to see which items were shipped in this parcel.
My order is missing.
If you have checked the status of your order (tracking number) on the UPS website and it says the order was delivered but you dont have it, check with other members of your household or business to see if someone else accepted the order. Look around your front door area to see if the delivery driver left the package safely out of sight. Ask your neighbors if they mistakingly received the package. Products from the Nikon Store will be labeled as originating from Lockborn, OH 43194. Repair parts from the Nikon Store will be labeled as originating from Torrance, CA, 90502.
My order was not delivered.
UPS will make three attempts to deliver a package. If they can not deliver the package, it will be returned to us as undeliverable. These orders can not be reshipped, and you will be issued a refund. If you would still like to purchase the items that were undeliverable, please place a new order.
All sales on Nikon parts are final; no returns or exchanges.
We're sorry, but Nikon parts cannot be exchanged or returned. Please ensure you are purchasing the correct parts for your purpose.
If you need assistance, please call Customer Support 1-800-645-6687 (9:00 AM to 8:00 PM EST, Monday through Friday, excluding holidays).